At Cube Hosting, we always ensure to offer sumptuous customer service. Our support team knows very well how to attend the customers and deal with the queries and enquiries. The intelligibility we offer in our services is also absolutely one of a kind. After reviewing and/or using our web hosting services, if you come up with any type of feedback, our customer support team is available to offer 24/7/365 first-rate Support via phone, email and online chat.
We offer a spectrum of dyed-in-the-wool Email Servers, which are highly instrumental in giving the most ease of use, business-class email management. Hosted on the state-of-the-art premium hardware and backed up by 24/7/365 proactive monitoring, you can make the most of world-class email management with unhindered send limits and super-fast delivery speeds.
Pre-sales SupportThe processing of the orders we initiate begins right away as soon as the account fee is issued at our end throughout the regular working hours. If you pay via credit card, in general, it will consume 24- 48 hrs for the first order to be carried out since risk checks will consume as minimum as 24 hrs. The orders to be followed can be carried out within regular order implementation time. On the other hand, if you pay via account-to-account transfer / NEFT / Cash / Cheque, order execution will be initiated only on the reflection of your account fee at our end.
Technical Support Our technical support team is available 24/7/365 to help you deal with your technical issues. The team has a wealth of technical knowledge and understanding how to assist the customers.
Billing Support We walk the extra mile to help furnish our customers with the service that is hard to be found anywhere else. From billing to support, we are dedicated to always offering you first-class services.
General Support We have the competence to cater to your burgeoning business needs, from shared hosting for small businesses to dyed-in-the-wool server-based enterprise-level solutions.
We Reply Emails Within 1 Business Day If We Are Not Sleeping :)
Problems With FTP
Invalid username and password
Blacklisted IP Address
FTP Port number
Registered domain name
Currect DNS settings
Sufficient space to run web pages
Valid permission for root folder
Secure Mysql setup
Valied user name and password to access Mysql Database
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mysql privileges for creating Database, function , procedure etc.
Most Popular Questions
Do you offer a Money Back guarantee?
We offer a 30-day money back guarantee on the basic packages and a 90-days* money back guarantee on the Business-Class packages. If you are not satisfied with our service anyways, we will refund all hosting charges without asking any questions. There is no refund for domain names, as you are given full ownership of the domain name for the year. You may transfer your domain name away at that time. There are no refunds upon completion of the 30th day of hosting with Cube Hosting. *Monthly contracts have a one month money-back guarantee.
What kind of database access do you provide?
Our main shared hosting only allows for MSSQL, MySQL access, though we do have special shared servers that provide PostgreSQL and SQLite, available upon request.
What Operating System do you use on the servers?
Our servers currently run Windows server, CentOS 5.x or CentOS 6.x, depending on the server. Our VPS systems are powered by Virtuozzo with CentOS 6.x.
I've changed my domain name servers over, and my site is not coming up. How come?
Once you have changed the nameservers for your domain name; it takes anywhere from 24-72 hours for your domain name to fully propagate over to our servers. However, in the mean time, you can access your website via a temporary url.
We're available to assist you 24/7
by Phone, Ticket or Live Chat.